After evaluating their current solutions, Merck selected to implement both the QMS and QualityDocs Vaults globally.
After evaluating their current solutions, Merck selected to implement both the QMS and QualityDocs Vaults globally and turned to LPW for Veeva Vaults training.
Significant technology changes, different terminology, the retirement of a legacy system, new work processes, and new, highly customized Vaults led to the complexity of this global rollout project. Both Quality Vaults learning projects were going to have significant overlap in timing. To further complicate matters, the Covid-19 Pandemic hit right at the project kick-off.
We strategically assigned the same Project Manager to both product rollouts so Merck would have a single point of contact for both teams. This simplified communication and helped ensure both rollouts were cohesive. We provided a Communications Plan and a strategic roadmap, as well as two learning plans with built-in Change Management for this custom solution. When the COVID-19 Pandemic caused the nation, and the world, to shut down, we quickly switched to Virtual, Instructor-Led Veeva Vault Training. Deliverables included eLearning, Quick Reference Guides, Quick Reference Cards, Binder Building in the QMS Live Vault, Training Videos, Change Control Meetings, and a Communications plan that included detailed messaging and talking points.
The Interactive Virtual Training was phenomenally successful. Learners were engaged and, as a result, were able to gain high proficiencies using the new system. In fact, our Virtual Training engagement tripled from the original plans due to high demand and praise. Our partnership with Merck has been so successful that our teams continue to engage in long-term learning projects. Covid may have dampened 2020 but it certainly did not get in the way of a successful QMS and QualityDocs implementation!